B.C. Country: Serving Rural Broome County

Bookmark and Share
 

Overview

BC Country Bus

What is BC Country?

BC Country is our public transportation service for rural Broome County residents.  To use BC Country, you must first register and then reserve your ride.  BC Country will pick you up in the morning, bring you to your destination in urban core of Broome County, and provide a return trip in the afternoon or early evening.

BC Country provides service in all or parts these towns:

  • Barker
  • Town of Binghamton (not city)
  • Chenango Bridge
  • Chenango Forks
  • Colesville
  • Conklin
  • Fenton
  • Glen Aubrey
  • Harpursville
  • Kirkwood
  • Maine
  • Port Crane
  • Vestal (certain locations)
  • Whitney Point
  • Windsor

 

Register

How do I register for BC Country?

If you are new to BC Country call 607.763.4464, press option 3 to speak with a BC Country Dispatcher. Please have your name, address, and return phone number ready. We will register you for the service and provide introductory ride information.

Once registered, call us at 607.763.8747 each time you need a ride.

Fare

What is the fare?

money
  • The regular fare is $3.00 for each one way ride.
  • For persons with disabilities the fare is $2.00 for each one way ride.
  • Children under age 5 ride free when accompanied by an adult.
  • Riders must pay exact fare. Pennies and rolled coins will not be accepted. Drivers cannot make change.
  • If you are age 60 or over, you can apply for an Office for Aging Identification Card. This card will allow you to ride at no charge; however, a suggested $1.50 donation will help offset the cost of your ride. You will not be denied if you are unable to contribute. To receive an application for an OFA Card, either call the Office for Aging at 607.778.2411 or download it.

Hours

What are your hours of operation?

clock
  • Monday through Friday; hours vary depending on location
  • We are closed most major holidays.
  • Buses may be delayed or cancelled during inclement weather.  We will announce cancellations here on our website, social media pages, and various news media.

Reserve Your Ride 

How do I reserve my ride?

Calendar
  • Call 607.763.8747, press option 3.
  • We accept phone reservations from 8:00 a.m. to 4:00 p.m. and online reservations from 8:00 a.m to 4:00 p.m. Monday through Friday. We do not accept reservation calls on weekends or on major holidays.
  • Call at least two business days in advance or up to one week in advance.  If traveling on a Monday, you will need to call before 3:30 PM on the preceding Thursday.
  • Reserve each one way ride.
  • Others will likely be riding with you. Plan extra time for your trip.
  • We have complete instructions to learn about our reservation line.

What happens after I reserve my ride?

Reservationist
  • We will match your requests with available rides.
  • BC Country reservations are filled on a first come first served basis.
  • We call you back one (1) business day before your scheduled ride(s) and confirm your reservation request(s).
  • If your ride confirmations have changed or, or are not what you expected, please contact a BC Country Dispatcher, at 607.763.4464, and choose option 3.

How do I cancel my reservation?

Cancel
  • To cancel your ride, call 607.763.8747 (press 3) at least one hour or more before your scheduled pick up time.
  • Cancellations made less than one hour before the scheduled trip will be considered a "no show."
  • If you have multiple trips scheduled, cancel each trip as needed.  A trip is defined as each one-way ride.

Ride

When will my bus come?

Lookout for the bus
  • Your bus will typically come within 15 minutes of your scheduled pick-up time.
  • Traffic, weather, attending to other passengers, and other unforeseen factors may affect exact arrival time.
  • The bus may arrive as much as fifteen minutes after your scheduled pick up time without being considered late.
  • Please wait where you can see the bus coming. Please be ready 15 minutes before your expected arrival time.

What happens when my bus comes?

Lookout for the bus
  • As the bus approaches, go out to the curb to board the bus. The driver cannot go inside to get you.
  • Drivers cannot back up or put the bus in a position which may cause damage to the bus, surrounding property, compromise safety, or block roadways.
  • The front entrance of the bus has steps with a handrail.
  • A power lift on the rear side of the bus is available if you cannot use the front entrance steps.
  • Deposit your fare in the fare box. Drivers cannot make change.

What happens when I reach my destination?

Wheelchair
  • We will make reasonable efforts to get you as close to the curb of your destination at the time you requested.
  • BC Country drivers cannot back up or maneuver the bus in a way which may cause damage to the bus, surrounding property or compromise safety.
  • Please wait for the driver to release you from any securement straps, and/or listen for any instructions from the driver

What if I miss my bus?

Missed my bus
  • If you miss your scheduled pick up time, contact us as soon as possible at 607.763.4464, and choose option 3.
  • Missed rides may count as a "no show."
  • Cancellations made less than one hour before the scheduled trip will be considered a "no show."
  • Three (3) no-shows in a thirty-day period may result in a thirty-day (30) suspension of service.

Accessibility

What are the guidelines for Mobility Aid Accessibility?

Wheelchair
  • A power lift allows wheelchair users to board all BC Country buses.
  • The driver will ensure you are safely secured and will release you upon completion of your ride.
  • All wheelchair users must face forward when the bus is in motion.
  • Your mobility aid (wheelchair, scooter, etc.) must not be more than 30 inches high, 30 inches wide, 48 inches long, and 600 lbs. including the user and the mobility aid.

    wheelchair specs

Can a guest or service animal come with me?

Lookout for the bus
  • Guests may ride with you for an additional $3.00 each one way ride.  When making a reservation, you will need to inform our scheduling unit that a guest will be riding with you. 
  • There is no charge for your service animal to come with you.

Travel Training

How can I get more help understanding BC Transit?

Lookout for the bus
  • We coordinate travel training to help you learn more about using BC Country, BC Transit fixed route service, and using other travel options.  Contact our Mobility Manager for more information.
  • If we are not meeting your transportation needs, you may wish to review our Transportation Resource Directory, or contact our Mobility Manager for more assistance.

Questions

Can I ask a question?

Contact us with any questions, comments or concerns. Every reasonable effort will be made to accommodate your transportation needs.

Many questions may be answered in our BC Transit Policy Manual.

Title VI Civil Rights Protection

The Broome County Department of Public Transportation is committed to ensuring that no person on the basis of race, color, or national origin will be subjected to discrimination in the level and quality of transportation services as protected by Title VI.

 


Footer